We want you to have a smooth experience with EluraHome.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with proper photos and videos of the issue. We will review the case and provide a replacement or refund when applicable.

To request support, email us at store.elurahome@gmail.com with your order number and clear photos and videos of the problem.

Please note that refunds cannot be issued for orders with incorrect shipping information provided by the customer or for normal wear after use.

Depending on the situation, we may offer a replacement or refund without requiring the product to be returned.